Shipping policy
Shipping and Delivery Policy – Futsevenprime
Last updated: April 2026
This Shipping and Delivery Policy describes the timelines, methods, costs, and responsibilities related to shipping products purchased on the www.futsevenprime.com website. By making a purchase, the customer agrees to the terms described below.
1. Delivery Areas
We ship to Portugal (mainland, Azores and Madeira), all EU countries, United Kingdom, United States, Canada, Australia, Japan, South Korea, Singapore, Malaysia, Hong Kong, United Arab Emirates, Norway, Switzerland, New Zealand, Israel and other selected countries. Shipping availability is confirmed at checkout.
2. Order Processing Time
After payment confirmation:
The order will be processed within 2 to 5 business days.
The delivery time starts counting after the order is shipped.
Estimated delivery times will be presented to the customer at the time of purchase.
3. Shipping Methods
Orders are processed within 2–5 business days after payment confirmation. Standard international delivery typically takes 7–20 business days depending on the destination country and logistics provider. Express options may be available at checkout.
4. Shipping Costs
Shipping costs are calculated automatically at checkout.
Free shipping campaigns may be available for a limited time or with a minimum purchase amount.
If an incorrect or incomplete address is provided, resending may incur additional costs.
5. Order Tracking
After shipment, the customer will receive a tracking code, allowing them to track the delivery directly on the carrier's website.
6. Delivery Attempts
Shipping companies typically make up to 3 delivery attempts.
If delivery is not possible:
The order may be returned to our distribution center.
A new shipment may be arranged upon payment of a new shipping fee.
7. Delivery Delays
Futsevenprime is not responsible for delays caused by external factors, including:
Strikes or force majeure situations
Adverse weather conditions
Incorrect or incomplete address provided by the customer
Situations beyond the company's logistics control
In case of significant delay, our team will provide support in resolving the situation.
8. Verification upon receipt
Upon delivery, we recommend that the customer check:
If the packaging is damaged or tampered with
If the product matches the order placed
If any irregularity is identified, the delivery should be refused or our support should be contacted immediately.
9. Consumer Rights (European Union)
Under Decree-Law No. 24/2014 and Directive 2011/83/EU, the customer has the right to receive the product within the agreed timeframe.
In case of non-compliance, the customer may terminate the contract and request a full refund.
10. Contact
For questions about shipping and deliveries:
📧 Email: contato@futsevenprime.com
🌐 Site: www.futsevenprime.com
Futsevenprime is committed to safe, fast deliveries with full transparency to its customers.