Shipping policy

Shipping and Delivery Policy – Futsevenprime

Last updated: April 2026

This Shipping and Delivery Policy describes the timelines, methods, costs, and responsibilities related to shipping products purchased on the www.futsevenprime.com website. By making a purchase, the customer agrees to the terms described below.

1. Delivery Areas

Futsevenprime ships to: Mainland Portugal Autonomous Regions of the Azores and Madeira European Union countries Some regions may have different delivery times or specific logistical restrictions.

2. Order Processing Time

After payment confirmation:
The order will be processed within 2 to 5 business days.
The delivery time starts counting after the order is shipped.
Estimated delivery times will be presented to the customer at the time of purchase.

3. Shipping Methods

Futsevenprime may offer different shipping methods, such as:
Standard (economy) shipping
Express shipping
Other methods offered by logistics partners
Delivery times and costs vary depending on the destination, weight, and dimensions of the order.

4. Shipping Costs

Shipping costs are calculated automatically at checkout.
Free shipping campaigns may be available for a limited time or with a minimum purchase amount.
If an incorrect or incomplete address is provided, resending may incur additional costs.

5. Order Tracking

After shipment, the customer will receive a tracking code, allowing them to track the delivery directly on the carrier's website.

6. Delivery Attempts

Shipping companies typically make up to 3 delivery attempts.

If delivery is not possible:
The order may be returned to our distribution center.
A new shipment may be arranged upon payment of a new shipping fee.

7. Delivery Delays

Futsevenprime is not responsible for delays caused by external factors, including:
Strikes or force majeure situations
Adverse weather conditions
Incorrect or incomplete address provided by the customer
Situations beyond the company's logistics control
In case of significant delay, our team will provide support in resolving the situation.

8. Verification upon receipt

Upon delivery, we recommend that the customer check:
If the packaging is damaged or tampered with
If the product matches the order placed
If any irregularity is identified, the delivery should be refused or our support should be contacted immediately.

9. Consumer Rights (European Union)

Under Decree-Law No. 24/2014 and Directive 2011/83/EU, the customer has the right to receive the product within the agreed timeframe.
In case of non-compliance, the customer may terminate the contract and request a full refund.

10. Contact

For questions about shipping and deliveries:

📧 Email: contato@futsevenprime.com
🌐 Site: www.futsevenprime.com

Futsevenprime is committed to safe, fast deliveries with full transparency to its customers.